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Russia’s X5 Retail Group introduces speech bots at grocery chains

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Submitted by Elsewhere on 2020-Oct-02 Fri 08:46
500Foods shared this story from Retail Times.

X5 Retail Group, a leading Russian food retailer that operates the Pyaterochka, Perekrestok and Karusel retail chains, has begun to implement a robotic telephone platform. The system, which uses speech technology to carry out various business functions, is a proprietary development of the X5 Big Data department. The project also uses Yandex SpeechKit technology, part of the Yandex.Cloud online services platform.